AI Automation | LogicMonitor
WORKFLOW AUTOMATION WITH AI
Closed-Loop AI Automation for ITOps
Edwin AI: AI Automation correlates alerts, identifies root causes, and executes governed remediation across your existing automation ecosystem, so incidents resolve before they escalate.
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Edwin AI automates the full incident workflow, from detection through execution, by discovering existing playbooks, generating new ones when needed, and orchestrating remediation.
Correlate signals, resolve in context
Edwin AI unifies metrics, events, logs, topology, and ITSM data to pinpoint root cause and blast radius before triggering any remediation.
Govern execution across your stack
Role-based controls, change windows, approval flows, and audit logs are embedded in every remediation, not bolted on afterward.
Cut MTTR without manual triage
From root cause to verified resolution, Edwin AI executes workflows autonomously and validates fixes before closing tickets.
Outcomes your stakeholders can measure
Customers report significant reductions in alert noise, MTTR, and after-hours disruptions, with data tied directly to SLA and uptime commitments
Handle more incidents with the same team
AI-generated workflows embed best practices and repeatable execution patterns, so small teams manage growing environments without proportional staffing increases.
Protect uptime, revenue, and compliance
Faster recovery and proactive remediation reduce operational risk and preserve the commitments your business depends on.
Automate & Orchestrate Your Network
Identify issues, generate fixes, and apply them automatically
AI Automation closes the loop from alert to fix. Edwin AI identifies root causes, finds or generates precise playbooks, and executes them safely—so issues resolve faster, downtime shrinks, and your engineers can focus on innovation.
Detect
Discover
Generate
Execute
Learn
Detect & diagnose in context
Unify telemetry across your hybrid environment to find the real issue, not just noise.
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Correlate metrics, logs, and traces to pinpoint root cause and blast radius.
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Filter alert storms automatically so teams focus only on actionable problems.
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Discover and reuse playbooks
Before generating anything new, Edwin AI searches for validated automations, surfacing existing Red Hat Ansible, Terraform, Rundeck workflows before generating anything new.
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Find proven playbooks already available in the environment.
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Accelerate resolution by applying fixes that are tested and repeatable.
Generate new playbooks
When no existing automation fits, AI builds one on the fly.
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IBM watsonx Code Assistant turns Edwin’s diagnosis into precise Ansible YAML.
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Embed best practices for validation, error handling, and safe execution.
Execute with control
Edwin AI delivers remote execution and event-driven triggers across the full automation ecosystem, with RBAC and audit trails.
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Red Hat Ansible Automation Platform applies changes reliably at scale.
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Stay in control with approvals, rollback, and audit trails built in.
Learn from every incident
With Edwin AI, resolved incidents become reusable patterns; AI accuracy and automation coverage improve over time.
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Automated health checks ensure the remediation worked before closing tickets.
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Expand the knowledge base as successful fixes are stored for future use.
Edwin AI Integrations
Make every system smarter with Edwin AI
Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin brings it all together to speed up incident response and eliminate silos.
3000+
pre-built integrations across your full tech stack
100%
bi-directional sync with ITSM platforms like ServiceNow
Domain-specific AI
AI trained on real IT operations
Edwin AI isn’t a generic chatbot or a thin wrapper on a public LLM. It is purpose-built for IT operations and trained on years of observability and incident data to deliver precise, trustworthy outcomes. Its models are tuned on real-world IT signals rather than general internet data, and its output is focused, avoiding hallucinations and surfacing only what matters to your team.
67%
ITSM incident reduction
Strategic AI partnership
Self-healing infrastructure with LogicMonitor, IBM, and Red Hat
LogicMonitor’s collaboration with IBM watsonx and Red Hat Ansible integrates AI-driven diagnosis, code generation, and enterprise-grade automation to deliver closed-loop incident response. From detection to resolution, the system prevents outages, shortens MTTR, and scales automation across hybrid environments.
85%
faster incident resolution
313% ROI achieved with LogicMonitor Edwin AI
A commissioned study conducted by Forrester Consulting on behalf of LogicMonitor found that a composite organization achieved 313% ROI over with a 6 month or less payback with LogicMonitor Edwin AI.
313%
ROI
313%
Hear from Edwin AI Customers
Leading ITOps teams win with Edwin AI
See how real teams are using agentic AIOps to make their operations more efficient, prevent outages, and reclaim their time.
"AI helps us to move faster."
Kyle Hill
CTO of ANS Group
"Edwin AI handles routine issues so my team can focus on strategy. That's a huge win."
Mike Cervasio
AIOps Practice Lead of WWT
"Edwin AI will be 100x faster than a human and able to manage complex problems."
Gaël Grootaert
Group Director, Managed Services of Devoteam
"Edwin AI is not another AI tool, but an essential part of our IT team."
Jesse Cardinale
IT Infrastructure Lead of Chemists Warehouse
"The sheer power of LogicMonitor’s monitoring capability is amazing."
John Burriss
Senior IT Solutions Engineer of RaySearch Laboratories
"Edwin AI helps us analyze data, reduces alerts, and will self-heal issues before they escalate"
Peter Bethel
Infrastructure Manager of Nine Entertainment Co.
Edwin AI: Built to deliver impact
Edwin AI’s AI Agents handle real-world complexity, turning system data into decisions that keep operations steady and teams focused.
0 %
less incident workload
0 hrs
saved per incident
0 %
reduction in MTTR
GET ANSWERS
FAQs
Get answers to common questions about AI Automation from Edwin AI.
What is AI Automation by Edwin AI?
AI Automation is a LogicMonitor solution that delivers self-healing IT operations. It uses agentic AIOps to automatically detect issues, perform root cause analysis, and trigger remediation workflows—reducing downtime and manual effort across hybrid and multi-cloud environments.
How does AI Automation by Edwin AI work?
The platform combines three layers of automation: Edwin AI for contextual diagnosis, IBM watsonx Code Assistant for generating remediation playbooks, and Red Hat Ansible Automation Platform for secure execution. Together, these technologies close the loop from detection to resolution with audit trails and policy controls.
What IT challenges does AI Automation solve?
AI Automation helps IT teams cut through alert noise, shrink mean time to resolution (MTTR), and eliminate repetitive manual tasks. By automating incident response, enterprises gain stronger uptime, fewer after-hours escalations, and more time for engineers to focus on innovation.
Is AI Automation by Edwin AI safe for enterprise use?
Yes. All automation runs with enterprise-grade guardrails, including role-based access controls (RBAC), change windows, approvals, rollback mechanisms, and compliance logging. This ensures every automated fix is executed consistently and securely.
Your path to self-healing IT starts with Edwin AI
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Edwin AI Resources
What you need to know about AI agents for ITOps
Legacy IT approaches can’t keep pace with today’s demands. Dive into expert guidance on applying agentic AIOps to reduce noise, accelerate resolution, and take control of complex environments.
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Blog From alert fatigue to AI-driven efficiency: Introducing Edwin AI for IT operations Experience the future of IT operations with Edwin AI—your super ITOps teammate for anticipating issues, streamlining incident management, and empowering proactive IT solutions. August 2, 2024 Learn more 
Blog It’s time for a new approach: Edwin AI solves ITOps biggest challenges with agentic AI Edwin AI redefines ITOps with agentic AIOps, cutting through alert noise to pinpoint root causes, automate resolutions, and deliver real results where traditional AIOps falls short. Keep reading. February 27, 2025 Learn more