We Trained an AI on a Board Game. It Became a Better Customer Support Agent.

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@semery 4 months ago

I'm reminded of the way animals, of many species, learn to be adults and succeed at real-world tasks, by playing. Play provides rules, guardrails, constraints, and instant feedback - whether it's an online game, or a lion cub getting cuffed and dust-rolled by its dad for biting him a little too hard. This is how biological brains are trained, too. So it's gratifying, and encouraging, to see it work for AI models. What it leads me to is, "What other real-world (human or animal) training models can be applied in some way to AI training?" What else is there - categorically different from the static data and game playing approaches? What could a quick scan of developmental psych - child development, for example - yield?

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