24/7 Scheduling for Home Health/Care
The AI teammate that keeps your home care agency running 24/7.
Open shifts pile up. Schedulers burn out. Revenue walks out the door. Phoebe is the self-driving alternative that fills shifts in minutes - so your team can stop firefighting, and start growing.
- 75% of shifts filled in under 15 minutes
- 60-80% reduction in missed shift revenue
- 2-3× more hours handled per scheduler
Get StartedHear Phoebe Talking
Trusted by hundreds of home care offices nationwide
Meet Your Team That Works Around The Clock
From callouts to after-hours coverage, each role hands off to the next — so nothing falls through the cracks.
Receptionist
Answers every call and handles callouts, scheduling questions, clock-in issues, and more automatically. Triages what's urgent from what can wait, and pulls in your team when something genuinely needs them.
Scheduler
Identifies and talks with every qualified caregiver the moment a shift opens. Assigns the shift, updates the EHR, notifies the client, and brings your team the summary. No loose ends.
Timekeeper
Catches missed clock-ins and clock-outs the moment they happen and calls/texts caregivers directly to reconcile. EVV stays clean, payroll stays right, your team stops chasing timesheets.
Memory Keeper
Builds a living profile of every caregiver, client, and rule your agency runs on, automatically, using real conversations and behavior, not stale data. Every outreach is sharper than the last.
Engagement
Refreshes availability and preferences across your active caregivers and pulls dormant ones back into rotation, so your bench grows without new hires. Your way to ask the field anything, anytime.
Confirmations
Checks in with caregivers ahead of their shifts to confirm attendance, answer questions, help them prepare, and spot issues before they turn into scrambles.
The more your team works in Phoebe, the smarter every role gets—until the back office runs itself. No SOPs to update by hand. Nothing walks out the door when staff turns over.
Phoebe runs your back office on autopilot.
Shifts filled, gaps covered, and your team focused on relationships and growth.
Under 15 minutes
Average time from open shift to shift covered
60–80%
Reduction in missed shift revenue
24/7/365
Including nights, weekends, and holidays
1Open shift detected
A caregiver calls. Phoebe picks up, captures the details, and flags the open shift.
“If somebody missed a clock in and there’s somebody who’s called off, the scheduler has to decide what gets handled first. With Phoebe, both are handled at the same time.”Tiffany Phelan, Senior Helpers
2Phoebe checks the playbook
Pulls shift details and all the latest data from your EHR, then checks Phoebe’s memory of your clients, caregivers, and operating rules. Knows who's qualified, who's nearby, who works well with this client, and who is likely to pick up first.
“With all the added information in, Phoebe can pick up on [caregivers] that we didn't originally think about.”Heidi Nyvoll, Right at Home
3Everyone gets contacted at once
Not one call at a time. Phoebe reaches out to all qualified caregivers simultaneously via their preferred channel — text, call, or both.
“Phoebe's able to reach out to all 15 caregivers in that time, when a scheduler is only able to reach out to one.”Debbie Lee, HomeWell
4Phoebe handles the back-and-forth
Answers questions about the client, confirms shift details, and continually updates what caregivers want. No coordinator needed to get to yes.
“They like that you can say, ‘Phoebe, I’m not available on Tuesdays,’ and she goes, ‘well, what other days are you open?’”Aubrey Chavez, Right at Home
5Phoebe staffs the shift
Caregiver is assigned in your EHR while everyone else gets a polite close-out, no loose ends. You tell Phoebe in what situations you want Phoebe to make the decision on your behalf, and when to bring it back for your approval.
“Imagine having too many people for a shift. It’s kind of amazing. To be honest, it has not happened since before 2020—until now.”Tiffany Phelan, Senior Helpers
6Phoebe calls the client
Phoebe makes sure the client knows what caregiver is coming to see them by reaching out to them or their point of contact directly. No surprises.
7Your team gets a summary, not a task
The scheduler sees a completed case, wherever they communicate. Not a fire to put out.
“It frees up the schedulers to do other things. We have an admin helping with billing now, so we don't have to hire a billing assistant.”Debbie Lee, HomeWell
Phoebe gets smarter over time.
Not a one-time improvement, a compounding one. Phoebe’s memory builds upon itself to improve it’s reference data and efficiency.
Caregiver and client profiles that build themselves
Availability, preferences, requirements, reliability, and communication patterns—all learned from real behavior
Decisions absorbed in real time
Scheduling rules, feedback, and organizational knowledge captured automatically as your team works.
Every assistant gets smarter together
Faster fill times, sharper matching, less manual oversight — compounding across your whole operation.
Nothing walks out the door
When staff turns over, everything Phoebe learned stays with your organization.
Phoebe meets your team where they already work
Your EHR is one of many surfaces Phoebe touches, not the box it lives in. Phoebe enhances what you already have, so there’s nothing to replace and nothing to migrate.
Inside Your EHR
Phoebe lives inside the EHR your team already uses, so schedulers never switch tabs.
Where Your Caregivers Respond
Calls or texts caregivers the way they actually answer, based on what has been proven to work.
Where Your Clients Prefer
Informs clients and points of contact with updates, so no one's left wondering who's coming today.
Your Team Chat
Meets you wherever your team is already talking—Slack, Teams, Google Chat, iMessage, WhatsApp, and more.
Your Phone Systems
Phoebe plugs into RingCentral, Dialpad, Quo, Zoom, and the rest, so no context is left behind.
And Everywhere Else You Work
Phoebe pings owners and schedulers directly with shift updates, escalations, and quick decisions - whatever channel you live in, Phoebe is there.
Phoebe Uses Your Tools
WellSky
AxisCare
HHAeXchange
Homecare Homebase (HCHB)
CareSmartz360
KanTime
Alora Health
Generations
MatrixCare
eRSP
SwyftOps
Axxess
AlayaCare
Aaniie
WellSky
AxisCare
HHAeXchange
Homecare Homebase (HCHB)
CareSmartz360
KanTime
Alora Health
Generations
MatrixCare
eRSP
SwyftOps
Axxess
AlayaCare
Aaniie
WellSky
AxisCare
HHAeXchange
Homecare Homebase (HCHB)
CareSmartz360
KanTime
Alora Health
Generations
MatrixCare
eRSP
SwyftOps
Axxess
AlayaCare
Aaniie
Real agencies, real results.
[75% fewer missed shifts4 franchise locations · 225 clients · 300+ caregivers
“Our missed shifts have dropped 75%. I don't think there's been anything revolutionary in our industry until this.”Tiffany Phelan, Owner
Read case study](https://www.phoebe.work/customers/senior-helpers-tiffany-phelan)[From 30+ minutes to under 5 per shift8,500 hours of care · 500 shifts/week
“Before it would take over 30 minutes; with Phoebe it's under 5 minutes to cover a shift, while the team keeps working on other things.”Max Martinolich, Scheduling Lead
Read case study](https://www.phoebe.work/customers/about-you-in-home)[Filling shifts 66% faster with half the scheduling staff2 locations · 130 caregivers · 150 clients
“Based on the hours we are billing, we should probably have had at least two, if not more full-time schedulers. But we have one lead scheduler and then Phoebe.”Heidi Nyvoll, Right at Home
Read case study](https://www.phoebe.work/customers/right-at-home-florida)
Here’s what you can accomplish with Phoebe in 30 days.
Most AI scheduling tools take months of piloting to prove their worth. Phoebe delivers value from day one, with automation that scales to your comfort level, so you can stay as hands-on or hands-off as you like.
Day 1
Get started
- Connect your EHR in minutes
- Set your rules and preferences
- Phoebe starts learning from your past work
Day 5
Get comfortable
- Shifts filled in minutes
- Caregivers responding naturally over text and voice
- Schedulers delegate work to Phoebe
Day 30
Wonder why you waited
- Shifts covered without your team lifting a finger
- Open hours on the schedule down 80%
- Your team focused on growth, not phone tag
Schedule Coverage %
Phoebe assists. You approve.
Built for the most important work in home care.
Your data is protected
HIPAA compliant. SOC 2 in progress. Your caregivers' and clients' information is handled with the security it deserves.
Month-to-month. Cancel anytime.
No long-term contracts. No payment required until after Phoebe is filling shifts. Results and ROI are the only reason to stick around.
Does Phoebe replace my schedulers?
Phoebe meaningfully increases the amount of scheduling your team can get done, 2-3x to start - further compounding over time. Phoebe handles the 50 calls that go to voicemail, the 2am coverage scramble, the weekend shift juggling. Your schedulers focus on relationships, complex cases, and the work that actually needs a human. Our customers tell us their schedulers feel less stressed, not less needed.
What if caregivers don't like getting AI calls?
Phoebe communicates in your agency's voice and uses the channel each caregiver prefers — text, call, or both. The memory layer means Phoebe never contacts someone who said not to, and remembers their preferences from every past interaction. Most caregivers prefer the speed — they get shift offers instantly instead of waiting in a phone tree.
What if Phoebe can't fill a shift?
It escalates to your team with a full summary — who was contacted, who declined, what the options are. You never start from zero. Our benchmark is 75% of shifts filled in under 15 minutes without any human involvement.
How long does setup take?
Days, not months. No EHR migration. No new software to learn. Phoebe connects to your existing systems and can start filling shifts within 24 hours of kickoff. We handle the implementation — your team doesn't need to build anything.
Are you going to be around in two years?
We raised $9.5M from world class investors like Slow Ventures, Quiet Capital, and Moxxie Ventures. We're live in 300+ home care offices across the country. This is purpose-built technology from a team that lives and breathes home care, with a solution that is here to stay.
What if my schedulers aren't tech-savvy?
Phoebe works inside the tools they already use - your EHR, communication platform (e.g. Slack, Teams, or Google chat), text messages or email. There's not much to learn. Most schedulers are up and running within a few hours, and our team handles the setup and training hands on.
Can we start small and expand?
Absolutely. Most agencies start with scheduling outreach, see results within the first few days, and then start expanding to add shift confirmations, time tracking, and more autonomous features as they get comfortable. You control the pace and rollout across your offices.
We already use another tool for this.
A lot of agencies come to us after trying other solutions. Flashy demos that over-promise, then under-deliver. Tools that leave the coordinator more messes than results. If your current tools were meeting your needs, you probably wouldn't be here reading this.
Your next callout will be covered before you see it.
See how Phoebe works for your agency.
Book a DemoTalk with Phoebe